Angelo’s Pizza

ANGELOS PIZZA ANSWER 1. The expansion of stores and eventu eachy franchising objet dart focusing on serving only high quality perfumed ingredients should include the following three resource management implications (1) BUSINESS surroundings ANALYSIS This implication represents the importance of the alliances general and hawkish environment. Angelo needs a soundly business strategy. A strategic object is the companys plan for how it will match its internal strengths and weaknesses with foreign opportunities and threats in order to maintain a competitive advantage (Dessler, 2012).Angelos early attempts showed the pitfalls in rushing and making assumptions about replicating a feasible business unit. Fortunately, Angelo has realized his lack of proper planning and the necessity to sic his errors originally attempting to branch out into more stores and possibly franchising. The locations of the proposed new stores ar paramount. These locations must be in atomic number 18as w here high quality ingredients be promptly available. The supply of fresh ingredients does not meet all the needs for made stores. The medium that serves the guest pays a vital role. 2) JOB ANALYSIS every last(predicate) businesses want to attract and maintain good people. A job compend is the procedure through which you determine the duties of the positions and the characteristics of the people to hire for them (Dessler, 2012). All of Angelos locations must have competent employees who be able to provide good customer service. Angelo has to develop a plan that identifies the characteristics and skills that applicants need to possess before he can develop his staff. Once he knows the type/ manakin of person he needs to recruit for his business, he needs a comprehensive plan for hiring them.A screening process for applicants that include hiring guidelines, previous operate experience, and reference and background checks would be useful. A logical, structured interview sitting where the job duties and responsibilities as well as the required job qualifications are explained would be the next step. Once Angelo has job candidates that he is satisfied with, he then has to develop human resource strategies that will ensure their success. (3) cultivation Angelo should develop a gentility program for both new and quick employees. The implementation of a training program is beneficial for both the company and the employees.Training programs helps each employee to understand their various role/job expectations. Unskilled workers are counterproductive to the work environment. It can jeopardize a business reputation. Angelos newly hired waiter/waitress should be trained on how to correctly take orders and how to serve the customers efficiently. Angelos ideas regarding customer service has to be shared throughout all stores. If sufficient sentence is devoted with the training program, all employees become an asset for the organization with the increase of thei r knowledge.After completion of the training, all of Angelos Pizza employees should know where they stand and that their performance can petabit to a management position. ANSWER 3. By asking the following questions, I feel Angelo will be able to attain qualified candidates. The questions are based on situational and behavioral judgments. STRUCTURED INTERVIEW FORM refer of Applicant Position applied for Date of the Interview (1) Why did you strike our organization? (2) Employees interact with a wide variety of customers. sometimes customers may become angry/frustrated.Describe a time when you dealt with a customers who was demanding. Impatient or angry. How did you respond to the customers request or demands? What was the outcome of your actions? (3) Sometimes employees must communicate unpleasant information to customers. Describe a time when you had to communicate unfavorable information to a customer. What did you have to tell the customer? What was the outcome? (4) If a cust omer is dissatisfied and wants to return a say food item/dish, how would you respond? BIBLIOGRAPHY/WORK SITED Dessler, G. (2012). Human Resource Managemnet, ordinal Edition. Pearson.