options on company telephone services :: essays research papers

IntroductionThere are many different options companies hand over when decided on what type if telephone service to use. The size and of necessity of the participation will usually determine the communications needed to pull out an organized operation. Another factor in choosing what type of telecommunications a ramble will need is what type of business does the company deal with. For example, is the company a telemarketing service, a customer service company for bank, or a consulting firm plus, what are the majority of calls pertaining to and the time frame of for each one call? Are the telephone calls from customers needing to know where the nearest bank or ATM is or are they great clients wanting an estimate on a construction project that is underway. These are a few of the important items to look over before choosing the telecommunication that are right for you company.I work at a company called VTN Nevada. It is an engineering, survey, architecture, planning, and construct ion management consulting firm. We do consulting work for many large companies in Las Vegas Valley. We do a rope of communicating with clients, construction project manager, and the entities, such as, urban center of Las Vegas, City of Henderson, City of North Las Vegas, Clark County, and Nye County. The need for good communication is mandatory in order to get the project done to the clients desires, as well as, meeting the necessitate of the entities that the projects are located within. VTN Nevada uses many different forms of communications from conference calls to e-mails, solely nothing is better than a face to face meeting in order to straight out major issues.BodyThe system that is currently in place at VTN Nevada is the PBX, otherwise known as esoteric Branch eXchange. The PBX allows VTN to create extensions to connect to each other, as well as, to the exoteric network. The system is set up to allow a person to control the main office line and get the first receptionis t, Rita. Rita, will wherefore direct the telephoner to the person that they are trying to reach. If the telephoner wants to clutch one of the directors of the company, they will be transferred to the director secretary, Marti. Then, Marti will transfer the caller to the intended recipient of the call, take a message, or transfer the caller to the intendeds voice mail. Rita will at the main snatch has the same